Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Gloventis Journeys ("Company," "we," "our," or "us"), located at 7501 Village Square Dr, Castle Pines, CO 80108, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information obtained from visitors to our website, customers who book our travel experiences, and any other individuals who interact with our Services.

This Privacy Policy applies to all information collected through our website, email communications, telephone conversations, in-person consultations, booking forms, and any other channels through which you may provide personal information to us. By using our Services or providing your personal information to us, you consent to the practices described in this policy.

We encourage you to read this Privacy Policy carefully and in its entirety. If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this document.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our Services, we may collect the following categories of personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, nationality, passport number and expiration date, and any government-issued identification details required for travel bookings.
• Contact Information: Email address, telephone number(s), mailing address, and emergency contact details.
• Travel Preferences: Preferred journey types, dietary requirements, allergies, medical conditions, physical limitations, accommodation preferences, activity interests, and any other preferences communicated to our travel architects.
• Payment Information: Credit card numbers, billing addresses, and other financial information necessary to process payments. Note that payment card information is processed through secure third-party payment processors and is not stored on our servers.
• Communication Records: Content of emails, messages submitted through our website contact forms, telephone conversation notes, and any other correspondence between you and our team.
• Travel Companion Information: Names, contact details, and relevant travel information for other individuals included in your booking, provided with their consent.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, and navigation patterns within our website.
• Network Information: Internet Protocol (IP) address, internet service provider, and approximate geographic location derived from your IP address.
• Cookie Data: Information stored in cookies, web beacons, pixels, and similar tracking technologies as described in our Cookie section below.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To plan, organize, and deliver your thematic travel experiences, including booking accommodations, transportation, activities, and coordinating with local guides and partners.
• Communication: To respond to your inquiries, provide booking confirmations, send pre-departure information packets, deliver real-time journey updates, and maintain ongoing communication throughout your travel experience.
• Personalization: To customize your journey based on your stated preferences, dietary requirements, interests, and previous travel experiences with us.
• Payment Processing: To process payments, manage invoicing, handle refund requests, and maintain accurate financial records.
• Safety and Security: To ensure your safety during travel, provide emergency assistance, share necessary information with emergency services or medical providers when required, and maintain emergency contact protocols.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including tax reporting requirements, travel industry regulations, and responding to lawful requests from government authorities.
• Business Improvement: To analyze usage patterns, evaluate the effectiveness of our marketing efforts, improve our website functionality, develop new journey offerings, and enhance the overall customer experience.
• Marketing Communications: With your explicit consent, to send you newsletters, promotional offers, journey recommendations, and information about new destinations or experiences that may interest you.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Travel Service Providers: We share necessary booking and travel information with hotels, airlines, ground transportation companies, restaurants, activity providers, local guides, and other third-party partners essential to delivering your journey experience.
• Payment Processors: We share payment information with secure, PCI-compliant payment processing services to facilitate transactions.
• Legal Requirements: We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the successor entity.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

All third-party service providers with whom we share your information are contractually obligated to protect your information and use it solely for the purposes for which it was shared.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files that are placed on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the basic functionality of our website, including page navigation, form submissions, and security features. These cannot be disabled.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent, and navigation patterns. This data is aggregated and anonymized.
• Functional Cookies: These cookies remember your preferences and settings to provide a personalized experience, such as language preferences and previously viewed content.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or misuse. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Secure storage of personal information on protected servers
• Regular security assessments and vulnerability testing
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy best practices
• Secure disposal of personal information when no longer needed

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Booking and transaction records are retained for a minimum of seven (7) years for tax and legal compliance purposes.
• Communication records are retained for three (3) years following your last interaction with us.
• Marketing consent records are retained for as long as you remain subscribed to our communications.
• Website analytics data is retained in anonymized form for up to twenty-four (24) months.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request correction of inaccurate or incomplete personal information.
• Right of Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Right to Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Right to Data Portability: You may request your personal information in a structured, machine-readable format.
• Right to Restrict Processing: You may request restriction of processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within thirty (30) days.

9. Children's Privacy

Our Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete that information.

10. International Data Transfers

As a travel company operating internationally, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. By using our Services, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.